Track Your Order
Check the status of your shipment
Shipping Policy
Delivery times and charges
Return & Exchange
Submit a return request
FAQs
Common questions answered
Contact Us
Get in touch with support
Privacy Policy
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Knowledge Base
Frequently Asked Questions
How do I track my order?
You can track your order by clicking on the 'Track Your Order' button above and entering the Order ID provided at checkout.
What is the standard delivery time?
We aim to deliver within 3-5 working days for major cities and 5-7 days for remote areas across Pakistan.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) services nationwide. You can securely pay when you receive your parcel.
Can I open the parcel before making payment?
Yes! As part of our official policy, we allow customers to open and inspect the parcel before handing over the cash.
What is your return policy for Watches & Accessories?
We offer a 7-day return policy for defective or damaged items. The product must be completely unused, with all tags and original packaging intact.
Can I return or exchange Fragrances?
Due to hygiene and quality standards, fragrances cannot be returned or exchanged once the outer seal or packaging has been opened.
Are your watches water-resistant?
Yes, most of our luxury timepieces are 3ATM water-resistant, meaning they can easily withstand daily splashes and rain, but are not suited for swimming.
Do your products come in premium packaging?
All our products are securely packaged. For an elevated unboxing experience or gifting, you can add a 'Premium Luxury Box' or 'Gift Wrap' during checkout.